CXO-Level Hiring: Chief Operating Officer for a 350-Bedded Super Specialty Hospital in Delhi NCR
Client Overview
A 350-bedded super specialty hospital in Delhi NCR sought to hire a Chief Operating Officer (COO) to lead operational improvements and expansion. The hospital needed a dynamic leader capable of balancing high-level strategy with day-to-day operational execution.
The Challenge
Cultural Fit: The hospital required a candidate who could align with its core values and work effectively in a collaborative, patient-focused environment. Many candidates had experience but did not match the hospital's collaborative culture, which was crucial for seamless operations.
Leadership Style: The hospital needed a leader who could balance visionary leadership with hands-on management. This made the selection process difficult, as many candidates were either too strategic or not hands-on enough to fit the role.
Talent Scarcity: Attracting top-tier executive talent in the competitive Delhi NCR market, especially candidates who possessed the required operational and leadership skills, was a significant challenge.
Svastih’s Approach
Targeted Nationwide Search:Svastih Placements used an extensive network and a tailored approach to search for candidates across India, ensuring a balance of leadership capability and operational expertise.
Deep Cultural Assessment: We went beyond skills and experience, assessing candidates’ alignment with the hospital's values, teamwork abilities, and vision to ensure seamless integration with the existing leadership team.
Engagement with Top-Tier Talent: By leveraging our industry connections and using innovative sourcing techniques, we engaged with high-potential candidates who were open to working in a high-impact, hands-on role. Svastih’s unique interview process included leadership simulations to assess decision-making abilities and cultural fit.
Results and Impact
The selected COO successfully streamlined hospital operations, increasing patient bed occupancy by 10% and reducing wait times by 15%.
Through their leadership, the hospital experienced enhanced department collaboration and a 20% reduction in operational inefficiencies.
Staff engagement improved significantly, contributing to a more positive workplace environment.
